Frequently Asked Questions (FAQ)
1. Who is MUGAL ARTS & GEMS?
MUGAL ARTS & GEMS, established in 1985, is a trusted gemstone manufacturer. Our founder, Abdul Rashid, has been crafting natural, ethically sourced gemstones since 1975, offering over 500 varieties to jewelry makers and collectors worldwide.
2. Are your gemstones natural?
Yes, we deal in 100% natural gemstones. Each stone is carefully selected, cut, and polished to highlight its natural beauty.
3. Do you sell wholesale gemstones?
Yes, we provide gemstones in both retail and wholesale quantities. Jewelry makers, designers, and businesses can place bulk orders at competitive prices.
4. What types of gemstones do you offer?
Our collection includes sapphire, ruby, emerald, opal, turquoise, moonstone, and many more – available in beads, cabochons, rose cuts, and faceted cut stones.
5. Do you ship internationally?
Yes, we ship gemstones worldwide, including the USA, Europe, and Japan, with secure and reliable shipping partners.
6. Do you offer free Cash on Delivery (COD)?
Yes, Cash on Delivery is available free of charge within India.
7. What is your replacement/return policy?
We offer a 3-day replacement policy for eligible products. If your gemstone arrives damaged or not as described, you may request a replacement within 3 days of delivery. ( Only Indian Customer apply )
8. Do you provide duty-free services?
Yes, for our customers in the USA ,Europe, UK we offer duty-free services, ensuring a smooth buying experience without hidden costs.
9. How fast is delivery in India?
For Indian customers, we provide 24–48 hour express delivery on ready-stock products.
10. Do you offer certification for gemstones?
Yes, certification can be provided upon request to guarantee authenticity and quality.
11. Can I request custom cutting or sizes?
Absolutely! We specialize in custom cutting, shapes, and sizes according to your design needs.
12. What payment methods do you accept?
We accept major international payment methods including bank transfer, PayPal, UPI, and secure online payments.
13. How long does delivery take internationally?
Most international orders are Standard Shipping Delivery 7–14 business days and Express Shipping Delivery 4-7 business days depending on location and order size.